Shipping
We package and ship your order as soon as possible. We start working on your order immediately. At this time we use a mix USPS and UPS to ship packages. We ship flat rate, we choose the carrier based upon transit times. None of the services are guaranteed. They are estimated times of delivery. We ship on Business Days Monday-Friday, excluding national and religious holidays. While we will do all we can to ensure your order is delivered on time, telcostores.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
USPS:
Priority Mail: 2-4 Business Days. No Guaranteed (once item as shipped)
UPS:
UPS Ground: 3-5 Business Days. No Guaranteed (once item as shipped)
Return Policy – Online
If you are not completely satisfied with your purchase, you may return it within 30 days.*Telco Stores monitors return activity for abuse through the use of a third-party service and reserves the right to limit returns or exchanges with telcostores.com. All returns are subject to validation and approval at Telco Store’s discretion. We may ask you for a driver’s license or government ID to verify your identity.
*To ensure a quick refund or exchange, please return in the original packaging with the receipt, packing slip, or confirmation email with order number (telcostores.com orders). In most cases, your refund will automatically go back to the original form of payment used for the purchase.
Shipping, delivery and handling fees may not be refundable.
Returning Merchandise
There are two easy ways to return merchandise from Telcostores.com::
In-store Return:
- Please bring the item, along with the receipt, all packaging, paperwork, parts and accessories, to any Telco store
- We can help locate lost receipts within 30 days of the original purchase if a credit card was used during the transaction
- If the receipt cannot be located, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
- Present the item to a store associate for assistance
Mail Return:
- View your Order History by logging on to your account or entering your email address and order number
- Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email
- From your order details page, click “Return Item”, select the items you would like to return. We will generate your return documents and provide instructions for sending back your package
Return Rules & Restrictions
- Telco Stores monitors return activity for abuse through the use of a third-party service and reserves the right to limit returns or exchanges at Telco Stores in all instances.
- All returns are subject to validation and approval at Telco Stores’ discretion.
- We may ask you for a driver’s license or government ID to verify your identity.
- After 30 days, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
- No receipt returns will be refunded less 20% of the current selling price and issued in the form of a merchandise credit (gift card) valid for in-store use only
- The value of coupons used is non-refundable
- If returning a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
- After the return period, all items covered by a manufacturer’s warranty (i.e., electronics) should be returned according to the warranty terms
- Items purchased in a Telco store may not be returned by mail or via telcostores.com
- Shipping, delivery and handling costs, and other similar charges are non-refundable, except as described in the Damaged, Defective or Incorrect Items section below
- You are responsible for return shipping and handling costs, except as described in the Damaged, Defective or Incorrect Items section below
- Open airbeds cannot be returned. They can only be exchanged for a similar item.
Damaged, Defective or Incorrect Items
If you receive a damaged or defective item or an item different than what you ordered, return the item for a refund or exchange. Your shipping charges will be refunded.
Questions?
If you have questions regarding this Return Policy, please contact our Customer Care Support Center at info@telcostores.com. When contacting our Customer Care Support Center, please be prepared to provide your email address so that we may better assist you.